Broadband Go Phone Dial-up Sign Up Frequently Ask Question

Broadband
Member Services
Sales & Support
Call Lets Go sales and support on:
Tel: 1300 556 114
(available 8.30am - 8.30pm EST)
Can I get broadband?
Type your phone number in below and see if broadband is available in your area...
- -
ADSL2+ AND PHONE BUNDLE
Lets Go ADSL Broadband provides a permanent high-speed internet connection over your phone line and allows you to use the phone and the internet at the same time.



In the Letsgo tradition, not only are we one of the first in Australia to release this product but we are also the cheapest. Recently, Letsgo Internet has expanded its product range to give our customers more choices with their services. Letsgo offer MORE products as well as an expanded range of ADSL2+ Bundled products.

CONTRACT BUNDLED
CONTRACT PLAN PEAK View definition OFF-PEAK View definition PRICE BUNDLED PRICE
GO Phone - - $30.00
per month
(Required Service)
GO ADSL2+ Super
(40Gb of Data)
10Gb 30Gb $25.00
per month
$55.00
per month
GO ADSL2+ Awesome
(60Gb of Data)
30Gb 30Gb $40.00
per month
$70.00
per month
* Peak hours are between 12pm (Mid Day) to 12am (Midnight) and Off-Peak hours are between 12am to 12pm Western Standard Time (WST). All ADSL2 Fees are prepaid only, Phone Calls are billed monthly in arrears.



All Bundled Plans Includes:
High speed ADSL broadband access
Generous Data
    (Shaping applies > Download or Upload)
Up to 20 Mbps Download Broadband Access*
Ablility to purchase additional Peak or Off-Peak data
2x50Mb server space (for email / webspace)
Upload speed up to 820 kbps
Local Calls: 16 cents
STD Calls: 11 cents per min*
Fixed to Mobile: 27 cents per min*
Call Waiting, Call Divert and Caller ID Sending
1 Dynamic IP Address
7-day customer support
* no flagfall, charged by the second








Minimum Speeds when shaping applies and Download Limits are based on account anniversary date. All Plans require Go Phone at $30.00 per month to be bundled with the ADSL2+ Service. All Lets Go Accounts are payable by Credit Card only. Don't have a credit card? Click Here.

GO PHONE OPTIONAL EXTRAS
The following extras may be added at any time to your Go Phone service. Cost per feature is $5 per month or any two for $6 per month.

- Call Return
- Voice Mail
- 3 Way Conference
- Caller ID
- Selective Call
- Silent Number

Value Added Services Guide - In Full

ACTIVATION FEES
12 Months Contract
Upgrade from Letsgo ADSL: FREE OF CHARGE
New Connection (Waiving CSG): $99.00 #*
New Connection (Retaining CSG): $199.00 #
Port/ Churn (transfer in of Phone Line): $99

24 Months Contract
Upgrade from Letsgo ADSL: FREE OF CHARGE
New Connection (Waiving CSG): $99.00 #*
New Connection (Retaining CSG): $199.00 #
Port/ Churn (transfer in of Phone Line): $99

^Activation charges shown are standard pricing prior to any Current Special Discounts.
# New Connection prices are for where there is an existing serviceable, physical line to the premises.
* Customers wishing to waive their Customer Service Guarantee (CSG) for a New Go Phone Activation receive a $100 discount on their Activation Fees.


For more information regarding these fees or the CSG waiver click here.


If you would rather signup for Lets Go ADSL2+ from the comfort of your armchair then just download the PDF Application Form below.

  ADSL2+ Bundle Application Form

ADSL2+ Bundle Change Form (For Existing ADSL2+ Customers)
Letsgo Speeds & Expectations
International Call Rates
Customer Service Guarantee (CSG) - In Full
Letsgo Customer Authority

* Adobe Acrobat Reader is needed to view and print the application form. If you don't have it, download it here.
NO CONTRACT BUNDLED
NAKED ADSL2+ PLAN INCLUDED PEAK View definition OFF-PEAK View definition NAKED PRICE
Naked ADSL2+ Super
(40Gb of Data)
40Gb of Data 10Gb 30Gb $45.00
per month
Naked ADSL2+ Awesome
(60Gb of Data)
60Gb of Data 30Gb 30Gb $60.00
per month
* Peak hours are between 12pm (Mid Day) to 12am (Midnight) and Off-Peak hours are between 12am to 12pm Western Standard Time (WST). All ADSL2 Fees are prepaid only.



All Naked ADSL2+ Plans Includes:
High speed ADSL broadband access
Generous Data
    (Shaping applies > Download or Upload)
Up to 20 Mbps Download Broadband Access*
Ablility to purchase additional Peak or Off-Peak data
2x50Mb server space (for email / webspace)
Upload speed up to 820 kbps
1 Dynamic IP Address
7-day customer support






Minimum Speeds when shaping applies and Download Limits are based on account anniversary date. All Lets Go Accounts are payable by Credit Card only. Don't have a credit card? Click Here.

ACTIVATION FEES
Upgrade from Letsgo ADSL: FREE OF CHARGE
New Connection: $99.00*
Port/ Churn (transfer in of Phone line): $99
Switching from Contract/No Contract ADSL2+ Bundled Plan: $30**

^ Activation charges shown are standard pricing prior to any Current Special Discounts.
* New Connection prices are for where there is an existing serviceable, physical line to the premises.
**Switching from Contract Bundled ADSL2+ plans would result in termination fees as mentioned in the Contract Termination section.



If you would rather signup for Lets Go ADSL2+ from the comfort of your armchair then just download the PDF Application Form below.

  Naked ADSL2+ Application Form

Naked ADSL2+ Change Form (For Existing ADSL2+ Customers)
Letsgo Speeds & Expectations
Letsgo Customer Authority

* Adobe Acrobat Reader is needed to view and print the application form. If you don't have it, download it here.

At Letsgo we understand that at the time of signing up you may not quite know what your Phone and Broadband needs are going to be for the next 12 to 24 months, and therefore we have implemented a "fair contract guarantee".

While there is no limitation on how many times you may change your plan, each change will incur an administrative fee of $30.00.

* This fair contract guarantee relates to switching between contracted products only or between non-contracted products and does not include switching from a contracted product to a non contracted product.


To connect to the internet you will need an ADSL2 modem which we offer for sale, and can be ordered during signup. View our hardware here. Courier charges apply to Hardware deliveries.

CONTRACT TERMS
12 Months: Minimum Term
24 Months: $99 off Connection

CONTRACT TERMINATION
Customers wishing to terminate their ADSL2+ or Phone Service with Letsgo prior to the end of their minimum term are liable to pay the following:

12 Month Contract: 100% of the monthly service charges for the remainder of the first 12 months up to a maximum value of $300.00

24 Month Contract: 100% of the monthly service charges for the remainder of the first 12 months up to a maximum value of $300.00 plus a $150.00 termination fee.

Pre-Selection: Customers on Go Phone who wish to change their Long distance pre-select to another provider will incur an Additional $10 per month service charge.

Order by phone


Terms & Conditions
As with everything in life there are always terms and conditions. This is unfortunately unavoidable so we urge you to read these before you sign up. Click here to view.